HOW DO I PLACE MY ORDER?
Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s).
We’ll handle your order and let you know the shipping time!
HOW MUCH DOES IT COST?
The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, your items will require 7-10 business days to be prepared. They will be packed and proceed to be shipped after that. Orders usually ship 14-20 business days from the date we update your order's tracking number.
Actual shipping times and delivery dates may vary depending on the local postal service in your area.
Standard shipping/transit times apply as follows:
- For US orders will arrive approximately 7-10 business days after it's shipped.
- For international orders please allow 7-20 business days for delivery to your country. Final delivery is usually via your local postal service.
However, due to the COVID-19 pandemic and extremely high order demand, carrier services might need additional 5-10 business days to ship packages anywhere.
MY TRACKING NUMBER ISN'T WORKING.
Tracking numbers can take 3-5 business days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us.
I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 30 business days (US domestic) and 45 business days (international), please contact our customer service.
WHAT SHOULD I DO IF I MADE A MISTAKE WITH MY ORDERS?
First off, please try not to!
However, you can still update your order information (including changing size, color, quantity, or shipping address) if your request is submitted within 6 hours after the order is placed. Please immediately contact us and our team will gladly resolve all of your concerns!
CAN I CANCEL AN ORDER?
You can cancel an order within 06 hours from the moment you finish your checkout process.
After this time, your order will be immediately sent into production.
Please contact us with your order details. We will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.
PAYMENT METHOD
How I can pay for my order?
We accept Visa, Mastercard, Discover, American Express, and PayPal.
When will my card be charged?
Right after you have successfully placed your order.
HOW IS THE QUALITY ASSURANCE PROCESS?
We work with top manufacturers who can guarantee the high quality of each package by considering everything and doing a last-minute check before sending the complete order to you.
Based on the known issues and properties of each product, our QA specialists have listed detailed criteria we want to test for the product:
- Product type (shoes, bags, ...)
- Origin - workshop, testing date, ...
- Variant Colors Material - use the trial product and describe it
- Size Use - use the trial product and describe it
- Smell - use the trial product and score it
After that, we put these criteria into the testing form, each element will be scaled on a level from 1 to 5 (low-quality to excellent quality) and take note.
Every single product will have to go through this whole testing process and each one needs to reach the minimum score of 80 before being packed and shipped to you.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
